Privacy Policy

1. Information We Collect

Fresh Orbit, operated by URBANUNITY BUILDERS INC, collects information that you provide directly to us when you place an order, create an account, or contact our support team.

• Personal identifiers: name, email address, phone number, delivery address
• Order information: items purchased, payment method type (not card numbers), order history
• Communications: messages sent to us, feedback, and review content
• Usage data: pages visited, time on site, browser type, device information

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and receipts
• Responding to your enquiries and support requests
• Sending marketing communications (only with your consent)
• Improving our website, products, and customer experience
• Complying with legal obligations

3. Sharing of Data

We do not sell your personal information. We may share data with trusted third parties only as necessary to provide our services:

• Delivery partners to fulfil your orders
• Payment processors to handle transactions securely
• Analytics providers to understand website usage
• Legal authorities when required by law

All third parties are contractually required to protect your data and use it only for the specified purpose.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep your cart intact, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website. By continuing to use our site, you consent to our use of cookies as described here.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to the processing of your data for marketing purposes
• Withdrawal: Withdraw consent at any time

To exercise any of these rights, please contact us at agency@freshorbit.co.uk
Phone: (510) 406-7919
USA: 1481 Peralta Blvd, Fremont, CA 94536
UK: 49 Nansen Cl, Stretford, Manchester M32 0PU, UK